Common Questions

  • About the Wall of Heroes

    • The Wall of Heroes was created by LifeSource, the non-profit organization dedicated to healing and saving lives through organ, eye and tissue donation in the Upper Midwest. North Memorial Health has a non-exclusive license for the software that powers the Wall of Heroes.

    • If you have questions about the display, please call Tanya Kissell at North Memorial Health Hospital, 763-581-3704.

    • Please email

    • When you donate to the North Memorial Health Foundation, you create a stronger healthcare system and a more vibrant community resource. Your entire gift supports improvements that would likely not otherwise be possible, from modernizing technology and facilities to expanding education and healthcare access, improving the lives of everyone who walks through our doors. Your donation makes both dollars and sense.

    • LifeSource has a number of support resources to help you in your grief journey. Please visit the Donor Family Support Resources section on the LifeSource website to learn more, including information about how to join its private donor family Facebook group.

  • Changing a Tribute

    • Easy! Log into your account, select the tribute you want to change and edit the name.

      The web address of your tribute, however, cannot change once the tribute has been published.

    • Only people with your account login credentials (your email and password) can edit your tribute page. In very rare cases, North Memorial Health may edit a story if it contains objectionable content.

    • Just sign into your account, use the menu to navigate to My Tributes, then click on the tribute you want to edit.

      Click on the “Photos” tab, where you can replace a photo by clicking on the X in the upper-right corner of the photo you want to remove. You can then upload a replacement.

    • Just sign into your account, use the menu to navigate to My Tributes, then click on the tribute you want to edit. Navigate to the “Photos” tab and you can add up to 4 photos.

    •  Yes. Log into your account and you can delete any tribute you’ve created.
    • Sign in to your account and navigate to the edit page, where you can change the text, photos, and details of your story.

  • Creating a Tribute

    • Friends and family members of organ, eye and tissue donors, as well as living donors, are all invited to share tribute stories. We prefer that there’s only one tribute per hero, so please collaborate to tell the story together.

      We also ask that you respect confidentiality and privacy: please ask permission to share a story for someone who’s not part of your immediate family.

    • It’s easy: all you need is your name and an email address.

      Once you sign up, we’ll send you an email verification. Click the link in the email and you’re ready to start creating your tribute story.

    • Log into your account and click “Create A Tribute” on the greeting screen. The system will guide you the rest of the way.

    • You can share up to four tribute stories, and we ask that you limit your stories to only people who you know personally and have a close connection with.

    • Yes, both are required because it helps us sort and order the tributes.

    • It’s best if there’s one tribute story per individual, so please work with your family and friends to tell the story together.

    • As many as four, as few as none.

    • No. Pictures are worth a thousand words, but we don’t require one. And you can always add one later.

    • As soon as you publish your tribute you’ll have a link that you can share by email and on your own social media networks.

      Our team reviews all tributes before they’re added to our public site and lobby installation, a process that takes about a week or two depending on volume.

  • My Account

    • Click “I forgot my password” on the account login page and we’ll reset it for you.

    • Sign in to your account and you’ll see a menu of options in the right column that will let you update your password, name, and email address.

    • Tribute stories are public and accessible by anyone, so please keep this in mind when choosing what to share in your tribute. Anyone visiting the website may share your tribute on their own social media networks.

      We don’t sell or share any of the information you publish in your tribute or provide in the Wall of Heroes.

    • If you choose to have your account deleted from the Wall of Heroes, your tributes will also be deleted.

      If you’re having trouble with your account, please contact us at for additional support.

    • Log in to your account and select “Update my Password” in the right-hand column.

    • You can’t delete your account by yourself, but if you contact us at, we’ll delete it for you promptly.

  • Sharing a Tribute

    • After you’ve created your tribute and submitted it for review, you’ll see a screen that shows your tribute’s permanent web address as well as icons to share with the major social media networks.

      Even before we have published your tribute to the website, you can share this link with your family and friends.

    • Tribute stories are public and accessible by anyone, so please keep this in mind when choosing what to share in your tribute.

      By widely sharing the stories of donation and transplantation we will be able to increase community support for the gift of life.